Shipping policy

Please read our shipping policy below for timelines, delivery updates, and support details.


Please note: Business Days are Monday to Friday. We do not ship orders on Saturday, Sunday and public holidays.


Order Processing

All orders are processed within 2–4 business days after your order is placed.

Once your order has been processed, it will be prepared for dispatch and handed over to our shipping partner. You will receive an order update with a tracking link once your order has been dispatched.

Please note:

  • Processing time remains the same for both Standard and Express Shipping. Selecting Express Shipping only reduces the delivery time after your order has been dispatched.
  • Processing times may be slightly longer during peak periods, new launches, promotional sales, festive seasons, or periods of high order volume. If there is a significant delay in preparing your order, we will do our best to keep you informed.

Custom Orders

Custom orders are created exclusively for you and begin production only after your order has been confirmed.

As each design is personalized and made to order, production typically takes 4–5 business days, depending on the artwork, order complexity, and current production schedule. Shipping timelines begin once the custom order has been completed and dispatched.

Pre-Orders

Pre-orders allow you to reserve a kit before it is restocked or ready for immediate dispatch.

The Shipping time/estimated dispatch timeline will be mentioned on the relevant product page and/or at checkout at the time of purchase. For example, if the product page states “Shipping Time : October 23–30" or "Estimated Dispatch: October 23–30,” this means your order is expected to be dispatched between October 23 and October 30. It does not mean that your order will be delivered within this period.

Once dispatched, our regular delivery timelines apply:

  • Metro cities: approximately 5–7 business days after dispatch
  • Non-metro locations: delivery may take slightly longer depending on the courier and location

Please note:

  • The regular 2–4 business day processing timeline does not apply to pre-order items.
  • Delivery timelines for Standard or Express Shipping begin only after your pre-order has been dispatched.
  • Selecting Express Shipping for a pre-order will speed up delivery after dispatch, but will not shorten the pre-order preparation or restocking period.
  • If your order contains both pre-order and in-stock items, the entire order will be dispatched together once all pre-order items are ready. In-stock items included in the same order will not be shipped separately.
  • If you would like to receive an in-stock item sooner, please place your pre-order and in-stock items as separate orders.
  • Pre-order dispatch dates are estimated timelines and may occasionally change due to production, inventory, supplier, or other unforeseen delays. If there is a significant change to the expected dispatch timeline, we will do our best to keep you informed.

Once your pre-order has been dispatched, you will receive your tracking details by email.

Shipping Charges

Shipping charges are calculated based on the weight of your order and will be displayed at checkout before payment.

Delivery Timelines

We work with our shipping partners to get your order to you as smoothly and quickly as possible..

Standard Shipping

After dispatch:

  • Orders to metro cities are typically delivered within 5–7 business days.
  • Orders to non-metro locations, remote areas, or service-restricted pin codes may take 7–10 business days or more, depending on the courier partner’s serviceability, location, order volume, or external conditions.

Express Shipping

Express Shipping is available for customers who would like to receive their order sooner.

After dispatch, Express Shipping orders are typically delivered within 1 - 3 business days.

Please remember that the regular 2 - 4 business day order processing time still applies to Express Shipping orders. Express Shipping speeds up the delivery period after dispatch; it does not provide same-day or next-day order processing.

Delivery timelines are estimates and may vary depending on your location, courier serviceability, unforeseen delays, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive tracking details. 

Tracking updates are managed by the courier partner and can usually be viewed directly on their tracking website.

Incorrect Details

Please ensure your shipping address, phone number, and delivery details are correct at the time of placing your order. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable address details provided at checkout.

If you notice an error in your shipping details after placing the order, please contact us as soon as possible at hello.artykraft@gmail.com. If the order has not yet been dispatched, we’ll do our best to update it.

Damaged or Missing Orders

If your order arrives damaged or if anything is missing, please email us at hello.artykraft@gmail.com within 48 hours of delivery with your order number and clear photos and videos of the package and product.

We will review the issue and assist you with the next steps.

Contact Us

For any questions regarding your order or delivery, please contact us at hello.artykraft@gmail.com. We’ll be happy to assist you.